Behavirol and Socail Sciences on Sex Offenders Essay

Behavirol and Socail Sciences on Sex Offenders - Essay Example It is difficult to predict the occurrence of sex offenders in our localities. However, some precautions are to be taken for minimizing their negative effect. In USA, the sex offenders who are convicted for their crime record are restricted to some places after their release from Jail. They are generally kept away from the school premises and day care centers for ensuring the safety of children and patients. Unfortunately, the number and frequency of sex offenders has been on rising trend in the recent years. This is not a healthy trend. There are several reasons or factors that contribute to the development of behavioral changes in sex offenders (Carla Van Dam, 2001). For successful management of these sex offenders one has to thoroughly understand the types of sex offenders and their behavioral trends in society in general and USA in particular. Keeping this in mind, the present study is being undertaken to assess the present scenario of sex offenders in USA, main causes of nature o f sex offenders and their management techniques. The present study has reviewed some studies undertaken on sex offenders in USA and other parts of the world. In this process, different research studies on factors affecting the sex offenders were analysed. The behavioral changes among sex offenders were identified and prioritized based on the extent. At last the management techniques for reducing the problem of sex offenders were chalked out leading to a meaningful conclusion. It was reported by the National Center for Missing and Exploited Children that approximately 100,000 sex offenders in USA are not living in the places of their registration, which is not an encouraging trend (Abby Goodnough and Monica Davey, 2009). Hence, efforts must be made to identify the floating population of sex offenders so that the negative effects caused by them can be minimized. This also throws a light

Service quality management Research Paper Example | Topics and Well Written Essays - 3000 words

Service quality management - Research Paper Example Online banking, for instance provide customers with an enhanced way of running financial processes and the rapid use of mobile payment reduce the needs for carrying cash. However, most of the times banks back office have thousands of employees that are handling customer requests. This traditional way of executing customer requests is costly and slow, lead to delays in handling customer’s needs and it contains higher error rate. In our research, it was obvious that the chance for automating the back office operations is exists. By redesigning the IT-infrastructure, banks will be able to provide the same financial services with smaller operational divisions running value-adding responsibilities, such as deal originating, loan requests, and any financial process that might require human involvement such as financial reviews. In this report, we will examine and analyze the processes of providing financial services to customers in Dubai. XYZ bank is facing a lot of quality issues i n providing financial services to its customers. The process is taking long time, for example, sometimes the verification process is delayed for 7 days, and the bank is suffering the high cost of its back office. Service Quality Role in Improving Quality of Services in the Banking Industry: A Case of XYZ Bank Recent years has witnessed tremendous changes in the business world which have presented serious challenges to the performance of businesses. These changes have been attributed to a number of factors including increasing customers and shareholders’ expectations, technological advancements and increased competition among other factors (Kotler and Keller, 2006, p. 23). The banking industry is one of the industries that have been greatly impacted by the changes in the business world and particularly the technological advancements. Service quality is one of the areas that many banks have focused on in an effort to gain competitive advantage over their rivals. Service quality is defined as the sum effect of service performances that are essential in determining the level or degree of satisfaction of a particular user of the services being offered or provided (Harvey, 2008, p. 584). Quality is viewed as what the customer perceives of a certain delivered service by a particular service provider. Service quality can thus be said to be the comparison that a customer makes between his expectations with the service provider’s performance. Banks use the service quality tool to improve their employees’ productivity and customer satisfaction (David, 2001, p. 86). This paper will investigate the role that service quality plays in improving quality of services in the banking industry by looking at a case of the XYZ bank. It will look at the key issues of the bank, their consequences and how the bank is dealing with these issues. Service quality is a critical determinant and prerequisite of competitiveness for creating and sustaining satisfying relati onship between service provider and the customers (Wang and Wang, 2006, p. 4). It is thus an important indicator and measure of customer satisfaction and organization therefore needs to pay more attention to service quality that can lead an organization to gain a lasting competitive advantage. Banks have wildly employed service quality as a tool of evaluating performance of their service (Berry and Zeithami, 2009, p. 45). The advent of internet has incredibly